Return, Exchange & Refund Policy – ZS COLLECTION

At ZS COLLECTION, we value our customers and aim to provide high-quality jewellery with complete satisfaction. If you are not fully satisfied with your purchase, please read our Return, Exchange & Refund Policy carefully.

1. Eligibility for Returns & Exchanges

• Returns or exchanges are accepted only for defective or damaged products.
• The issue must be reported within 48 hours of delivery by contacting us at saleszahira@gmail.com.
• Products must be unused, in their original packaging, and accompanied by proof of purchase.
• Due to hygiene reasons, earrings cannot be returned or exchanged unless they are defective.

2. Process for Returns & Exchanges

• To request a return or exchange, please email us with your order number, product details, and reason for return.
• Once your request is approved, we will guide you through the return process.
• The customer is responsible for return shipping unless the product is defective or incorrectly delivered.

3. Refund Policy

• Refunds are issued only for defective or damaged products that cannot be replaced.
• Refunds will be processed within 7–10 business days after the returned product is received and inspected.
• Refunds will be credited to the original mode of payment used at the time of purchase.
• Refund timelines may vary depending on your bank or payment provider.

4. Non-Returnable Items

• Used or damaged products due to customer handling.
• Products returned without original packaging or proof of purchase.
• Earrings (unless defective, due to hygiene reasons).
• Customized or special-order jewellery.

5. Exchange Policy

• Exchanges are subject to product availability.
• If the requested product is unavailable, a refund will be issued as per our refund policy.

6. Contact Us

If you have any questions or need support regarding returns, exchanges, or refunds, please contact us at:
Email: saleszahira@gmail.com